My wife and I live in Australia and we recently had the pleasure of staying at your hotel during our recent stay in Japan. We would like to express our sincere thanks to all staff for their outstanding customer service and very attentive care. The food and service both exceeded our expectations and we found our room to be very clean, comfortable and well kept. The onsen (both public and private) were very clean and very much enjoyed. We particularly liked the fact that we could enjoy the onsen amidst the snow. We also think the arrangement to use the onsen (use when available rather than having to book ahead) was fantastic and thought it was great that we did not have to pay an extra fee to enjoy this. With regards to the food we were extremely impressed with the home-cooking style of the Japanese food presented and the variety of dishes and selection. I am Japanese and appreciate the effort involved in providing the quality of this food given your location in the mountains. We would like to recommend this hotel to Japanese and non-Japanese guests of Shigakogen. Thank you again and we hope to see you again in the future.
Hiroki and Edwina
Stayed at Hotel Shirakabaso, Shiga Kogen, Nagano