Staff were very welcoming and so friendly, even though we can hardly speak any Japanese. Nothing was too much trouble. Onsen was great- very relaxing and well-kept. The view from our room was beautiful and the sound of the waterful was very peaceful and relaxing. The food (dinner and breakfast) was delicious and we really enjoyed eating authentic Japanese meals.
From Sydney, Australia
Stayed at Shibu Hotel, Shibu Onsen, Nagano Prefecture